Macrofix Technical Services Pvt Ltd (www.macrofix.com)

(0-2 Years) Walk-In : L1 Technical Support Executives (Voice) @ Hyderabad

Job Position : Technical Support Executive (Voice)

Call Center Type : In Bound

Job Category : Customer Service / Call Centre / BPO

Walk-In Location : Hyderabad, Andhra Pradesh

Job Location : Hyderabad, Andhra Pradesh

Compensation : 7000+Incentives

Number of Vacancies : 20

Desired Qualification : B.Sc/B.Com/BA

Note: BE/B.Tech Candidates are NOT eligible.

Desired Experience : 0 to 2 Years

Mandatory Skills : Fresher, Tech Support, Call Center, BPO

Desired Skills :
• Technical Skills :
- Basic knowledge of Computers and Laptops including Apple machines
- Basic knowledge of operating systems –Win 98, Me, 2000, XP,vista, windows2007
- Good working knowledge of the Internet
- Advance troubleshooting skills includes
- Peripherals like Printers, Scanners and Multifunction Devices
• Verbal and Written Skills :
- Speech clarity, voice clarity, good pronunciation and should NOT have a MTI (Mother Tongue Influence)
- Good spoken as well as written Grammar (Conversation Flow and sentence construction)
- Reading, comprehension and responding skills based on the International Language Proficiency Rating System
• Behavioral skills :
- Strong customer service skills: empathy, listening, enthusiastic, patience, reasoning, problem-solving skills
- Willing to learn and flexible to changes
- Aptitude and ability to grasp
- Team player
- Confident and should have a positive attitude
- Willingness to work for at least one year duration with the organization
• Environmental, Physical and Other Requirements :
- Willing to work in shifts, rotating as schedule requires
- The weekly offs may not fall on the weekend
- The candidate should be willing to work on public holidays/festivals if scheduled/required will get extra pay.
- A workday has pre-scheduled break timings. The job requires strict adherence to schedules.

Job Description :
• Assisting the US Customers and Troubleshooting their Computer Related issues by taking Remote Access Control
• Technical Support Executive
• Location : Hyderabad
• Reports To : Team Leader – Operations

Please Carry (mandatory) :
• Updated Resume Copy
• A printout of this JWJOBS job posting
• Photo ID proof

Note: Selected candidates should write one year bond.

Walk-In Date : On 20th, 21st & 22nd November 2012 : 11 AM to 5 PM

Walk-In Venue :
Macrofix Technical Services Private Limited,
Flat: 508, 5th Floor,
Saptagiri Towers,
Begumpet,
Hyderabad - 500016
Landmark: Pantaloons Building

Contact Person : HR

Contact Number : +91-40-30177468, +91-9030113414